any question?

We have answered the questions asked about our services and process below. If you have any other questions, you can contact us in the contact form.
More question? Contact us.

Plans

What is included in the Drip plan?

With the Drip plan, you have access 10+ experts on Conversion Rate Optimization, Visualization, Insight, Implementation and tagging working on your data & optimization request every day. This requests mostly included audits, analysis, segments, custom reports, dashboards, user research, A/B testing, frontend implementation, pixel tagging and tool integrations.

What is included in the Flow plan?

With the Flow plan, you have access 10+ experts on Conversion Rate Optimization, Visualization, Insight, Implementation and tagging working on your data & optimization request every day.

You can request up to 2 tasks at a time in this plan.

What is the growth framework?

We work with you on a framework that you can optimize by measuring the entire funnel, except bringing traffic to the site. This framework is available only in 6-month plans.

Which plan should I choose?

It depends on how much you need Analytics and optimization effort on a daily base. Let’s think you want a product analysis. If this analysis will take 3 days to complete, you will not be able to request another job during this time. It will line up if you request it. If you choose the Flow plan, you can request 2 jobs at the same time.

1-month or 6-month plan?

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Project Management

What happens once I signup?

Once you have signed up, we will create an account for you on Trello and share those account details. You can immediately start sending us those tasks using the PM tool.

What is the request?

We call each task you need from our experts as request.

What if I want more than 2 request at a time?

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What is the turnaround time?

It takes between 3 hours and 1 week to complete an average request.

Your expert will work on your requests every business day. Turnaround time depends on several factors such as the complexity of your requests, the number of requests you currently have being worked on and the quality and clarity of your instructions.

What does unlimited requests mean?

You can queue as many jobs as you want. Our experts will work for you every day. The number of tasks handled at any given time will be based upon your plan.

Let’s think you want a product analysis. If this analysis will take 3 days to complete, you will not be able to request another job during this time. It will line up if you request it. If you choose the Flow plan, you can request 2 jobs at the same time.

What is the 14 days money back guarantee?

All of our subscription-based plans come with a full 14 days money-back guarantee. If you do not think NorthStar Analytics is the right fit for you, we will refund 100% of your initial membership fee, no questions asked.

How do I request work and get updates?

All work tasks can be submitted on Trello tool. And all tasks related to communication, updates and delivery notifications will also be made within this tool.

What type of tasks can I assign?

You can send us any type of task that is related to Data Analytics and Conversion Rate Optimization. You can check the full lists of different services you can access with the button below.

Task Ideas

What are your hours? Where are you located?

We have offices in London, the UK, Istanbul-Izmır, Turkey and Tallinn, Estonia.

What tools and website platforms do you support?

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Do You Care About My Privacy?

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Can I queue tasks?

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Guarantee

What is the revenue uplift guarantee?

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How will we calculate the uplift?

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A bona fide statement

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What is the %100 refund policy?

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What are my obligations for the guarantee?

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What if my company does not have data for the last 2 years?

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Force Majeure

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Payment

How can I change or cancel my plan?

You can change plans or request to cancel any time by emailing us to [email protected]

There are no lock-in contracts which means you can cancel any time before the start of your next billing cycle and we won’t charge you for that next cycle. We also have no hidden fees or overages.

What is your payment infrastructure?

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How will I billed?

Your credit card will automatically be billed by Stripe each month, for the amount of your plan.

What is your refund policy?

We will refund you every penny if we are not a good fit during your first 14 days. Simple as that.

Is there a contract?

No contracts to sign here on all of our month-to-month plans. One of the biggest differences between us and other “old” options is we have zero contracts on all of our month-to-month plans. You can upgrade, downgrade, or cancel at any time.

Uplift-Guaranteed Conversion Rate Optimization and Full-Stack Data Analytics agency for 7-figure e-commerce businesses.

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